Digicel Group
Digicel Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Digicel Group has 3.2 star rating based on 8 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Digicel Group to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "The staff at Digicel's Grenada office is very incompetent. Do not do business with this company!", "Pay for a roaming plan calls only very important", "Déblocage la carte sim pour moi svp", "You guys charged me for a recharge movil and didn’t even get these is my confirmation number 597****", "Go to flo for more reliable service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Digicel Group has 3.2 star rating based on 8 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Digicel Group to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "The staff at Digicel's Grenada office is very incompetent. Do not do business with this company!", "Pay for a roaming plan calls only very important", "Déblocage la carte sim pour moi svp", "You guys charged me for a recharge movil and didn’t even get these is my confirmation number 597****", "Go to flo for more reliable service".
Review authors value the most Website and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Digicel Group Reviews
"Good experience!"
I had an excellent interaction with the CSR to resolve my issue. {{Redacted}}
"Ipaid made a recharge for a movil phone a ididnot get nothing and is been charged"
Today march 22 Isend package to El Salvador and you guys charge me on my debit card 7.50 and I never get User's recommendation: You guys charged me for a...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bungay, Suffolk
I need to speak with a manager
I was calling from the UK as I had an urgent situation to speak my family in Jamaica on the 11th of June 2025. My phone was made inactive after only just over two weeks of making the last call on the 23rd of May 2025.
I was surprised at this as I have had the same number for over 5 years and my number never been made inactive in that time. In the past this would at least be a full month. However my phone was in credit and in excess J$1400 dollars. I was told I need to top up.
Unfortunately at the time I had no access to funds to do so.
My Mother had taken ill and rushed to hospital on emergency, I spoke to the supervisor who said her name was Shericka, explaining that I have an urgent situation and begged her to activate my phone using my existing credit as this is mitigating circumstances. I told her I fully understand that this is not protocol, but can she use digression on this occasion. She told me point blank that she could manually override the system but she is not going to do that. That is not good customer care, I was horrified as a Digicel customer for over 20 years and had also worked it telecommunications for several years to be dismissed.
This could have been a life and death situation, as my mother could have died. I had to borrow money to top up my phone to be able to speak with my siblings regarding my mother. The hospital needed to know what medication she was on and other time sensitive information which my sibling would have known at the time. This is ridiculous treatment to a loyal customer.
Hence me needing to speak to a manager to address this situation. There must be a different criteria from the norm, if the the customer has urgent mitigating circumstances and has credit to make a call. she persisted to tell that I had to top up. I requested to speak to a manager and gave her my UK and Local Digicel number for a manager to call me.
I was told that I would get a a call back 24-72 hours.
It has been over two weeks and I have heard nothing. This is really poor customer service, hence I still need to speak to a manager.
My Local number is 001 87* *** ****
I will look forward to hearing from you.
Best Regards
Ivan Christie
Best Regards
Ivan Christie
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Verified Reviewer |
Miami, Florida
I want to unlink my old esim so I can put it ony new phone and im.not in jamaica
I'm.not in the country and phone samsung flip 3 is broken and im.trying to put my esim on my samsung fold 3 and it's keep say my esim is not ready
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Verified Reviewer |
Winston Salem, North Carolina
Fè Lagan ale
Yon transaction mwen fè li pa vle ale mwen ta renmen pou kòb ta rive jwenn moun li tap vrèman enpòtan pou mwen paske timoun lan ap bannm chalè piu kòb sa la mwen tap vrèman kontan .-
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Romana, Provincia De La Romana
Je veux que tu me débloques la carte sim s'il te plaît.
4900**** svp aidez moi fait la demande pour que la carte sim à vous demander moi svp je pense que nous pouvons faire le plus vite que possible Merci pour votre aide
User's recommendation: Déblocage la carte sim pour moi svp
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Verified ReviewerJeannadege797@***.com
Sim cards bloqués.
Mon cash bloqué, aide-moi à tout arranger pour moi, s'il vous plaît.
Je suis Jean Nadège. Merci beaucoup.
Preferred solution: Apology
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Verified Reviewer |
Los Angeles, California
30 Day Plan not Working.
I recently topped up a relative with a 30-Day Diaspora Yard Plan, however the plan is not working and no megabytes are on the account of the related top up. Kindly assist in troubleshooting this issue or providing further clarity.
The date of the top up was:
8:10 PM - 23 Apr 2025
Transaction ID of the top up is:
e76b93b1-287f-452a-9189-bd1f1aec1c0f
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Verified ReviewerTerrible customer service
I paid the Digicel internet bill in Grenada for the month of May 2025 and the transfer fee for a transfer scheduled for May 31st, 2025 (to another location in Grenada). The head office initially said they will disconnect the Internet at my current location as soon as they activate it at the new location on Saturday 31st May, 2025.
This was confirmed during a phonecall on Thursday 22nd May, 2025 when I passed on the contact information for the landlady at the new location. However, Digicel's functionally retarded staff in Grenada disconnected the Internet at my current location on the morning of Friday 23rd May, 2025 (without even beginning the Internet installation process at the new location). They insisted that this was necessary for doing the transfer.
When I decided to no longer do business with them, and request a refund of the transfer fee and the remainder of the payment for the month of May (since the Internet was disconnected on the morning of May 23rd) they claimed it takes 10-15 days to 'process' the refund. Very ridiculous!
User's recommendation: The staff at Digicel's Grenada office is very incompetent. Do not do business with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fontana, California
Ipaid made a recharge for a movil phone a ididnot get nothing and is been charged
What happened was that Isend a recharge to my cousen in El Salvador and you guys took the money and you guys never put a recharge on that line
Today march 22 Isend package to El Salvador and you guys charge me on my debit card 7.50 and I never get
User's recommendation: You guys charged me for a recharge movil and didn’t even get these is my confirmation number 597****
Toronto, Ontario
Need some information about my phone number
I cant give a review because the information I got cannot help me because I have that number for a very long time now I didnt even know my phone number could be expired thats just crazy if I dont top up for 3 to 4 months my number is not in the system and I cant get it back that information just dont make any sense to me at all
New Bedford, Massachusetts
Pay for a roaming plan calls
I want to pay my for a roaming plan calls only very important because I have a lot problem with that
User's recommendation: Pay for a roaming plan calls only very important
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portmore, Saint Catherine
Resolved: Good experience!
Company fixed the issue and I have been provided with apology.
I had an excellent interaction with the CSR to resolve my issue. {{Redacted}}
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Verified Reviewer |
Deltona, Florida
I went to get my sim back
Good evening! I'm not in the country at the moment, I would like to get my SIM back, this sim is really important to me . thank you
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Verified Reviewer |
Portland, Maine
Credit
So am trying to sent credit to jamaica ...but it's not allowing me to send..its showing error with card .
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Verified Reviewer |
Brooklyn, New York
I could not access the payment site to pay the bill
i tried several times to pay the digicel bill and the site was not available. Then digicel turn around and discontinued the service which is needed for the security system to work
User's recommendation: Go to flo for more reliable service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Sim card locked with puk code
Dear Cusromer Service of PNG Digicel Network Operators, my sim card with this sim number (+675 ********)has been locked with puk codes and I also misplaced my sim card holder that contained 8 digits puk codes so I am requesting a puk code that associate with my sim number mentioned above to be sent through this email address.
Thankyou.
User's recommendation: PissedConsumer was a successful team will help you recovered your sim card puk code.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTop up wrong phone number
I entered the wrong number to top up services. The number should be 876-847-****, not 876-847-****, which I incorrectly paid for.
Preferred solution: The correct number to be topped ip
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